Return Policy

Return Policy

Thank you for your purchase. We hope that you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original labels and tags attached.

Return Process

To return an item, place the item securely in its original packaging with receipt (copy OK) and mail your return to the following address:

D+E+I 

Attn: Returns

4060 St Josephs Pl NW, Suite 210

Albuquerque, NM 87120

Please note, you will be responsible for return shipping charges. It is recommended that you use a trackable method to mail your return.

Refunds

After receiving your return and inspecting the condition of your item, we will process your refund or exchange. Please allow three (3) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. we will notify you by email when your return has been processed.

Exceptions

The following items cannot be returned or exchanged:

  • Digital Downloads [books, music]
  • Ticket Sales
  • Service Sales
  • Discontinued items
  • Memberships / Gift Memberships

For damaged or defective products, please contact us at the customer service number below to arrange a refund or exchange.

Questions

If you have any questions about our return policy please contact us at:

(505) 831-8212

contact@deiabq.org